GDPR Roadmap

where we are on our journey to become compliant

Thorough analysis of areas inside the company that are affected by GDPR

Complete

Preparation of a strategy for implementation of the technological GDPR regulations to each service we provide

Complete

Preparation of a strategy for implementation of the legal GDPR regulation in our internal and external procedures

Complete

Making changes to the Pre-chat survey feature, giving our customers option to include the data protection consents and clauses required before a chat

Complete

Preparation of Data Processing Agreement

Complete

Making necessary product and feature changes to help our customers become GDPR compliant, complimented with a product guide showing our customers how to adjust LiveChat for GDPR and that will help them better control their (and their customers') data

Complete

Implementation of required changes to our internal processes and procedures

In progress

Updates in company’s documentation according to GDPR requirements

In progress

Appointing a Data Protection Officer

In progress

Comprehensively testing all changes to verify the compliance with GDPR

In progress

Communicating full compliance to customers

To be announced



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